ex88 FAQ —
All your answers in one place

No, each person is only permitted one account. Attempting to open multiple accounts may result in all accounts being closed and any accumulated balance being forfeited. If you have an issue with an existing account, please contact the support team instead of trying to open a new one.

On the login page, click the "Forgot Password?" option. An OTP will be sent to your registered mobile number. Verify your identity using that OTP, then set a new password. The whole process takes under 2 minutes. If you don't receive the OTP, wait 60 seconds and try again.

KYC (Know Your Customer) verification is part of ex88's security policy. It protects your account from fraud and ensures smooth withdrawal processing. Verified accounts enjoy higher withdrawal limits and faster transactions. Simply send a scanned copy of your NID or passport to the support team.

Accounts are usually suspended due to a policy violation or suspicious activity. Contact our support team via live chat or email. The matter is reviewed and resolved within 24–48 hours in most cases.

ex88 supports the most popular payment methods in Bangladesh:

• Mobile Banking: bKash, Nagad, Rocket
• Bank Transfer: Directly from your bank account
• Crypto: USDT, Bitcoin (for selected users)

All payments are fully secure and encrypted.

Minimum deposit of just BDT 300 — lower than most platforms in Bangladesh. Minimum withdrawal BDT 500. VIP members enjoy even higher withdrawal limits and faster processing times.

Withdrawal requests are typically processed 15 minutes to 2 hours within the processing window. Bank transfers may occasionally take up to 24 hours. First-time withdrawals may take a little longer due to identity verification.

ex88 does not charge any transaction fees. However, your payment provider (such as bKash or Nagad) may apply their own service charges. These fees are determined by the payment platform's own policies and are outside of ex88's control.

If your withdrawal has been pending for more than 4 hours, please contact the support team with your transaction ID and amount — you'll get a quick resolution. In most cases, delays are caused by incomplete identity verification or unmet bonus wagering requirements.

New members receive a special match bonus on their first deposit as a welcome bonus. There are also opportunities to claim free spins, cashback offers, and exclusive promo codes. To learn more about all bonuses, Promotions Page View.

A wagering requirement is the condition that determines how many times you must bet your bonus funds before you can withdraw them. For example, a bonus of 100 BDT with a 10x wagering requirement means you must place a total of 1000 BDT in bets before withdrawing. Each bonus has its own specific terms, so read the details carefully before accepting.

Yes, most bonuses have an expiry date. Welcome bonuses generally must be used within 7 days, and weekly promotions within 72 hours. If wagering is not completed before the bonus expires, it will be forfeited. Check the terms on the Promotions Page for specific expiry details.

You earn a referral bonus whenever someone signs up using your referral link or code and makes their first deposit. The more active your referrals are, the greater your rewards. Find your referral code in your dashboard. There's no limit — the more you refer, the more you earn.

ex88 offers a huge game collection. The main categories are:

• Live Casino: Baccarat, Roulette, and Blackjack with real dealers
• Slot Games: Hundreds of themed and jackpot slots
• Fish Game: Fun Fishing Game
• Sports Betting: Cricket, football, tennis, and many more sports
• E-Sports: CS:GO, DOTA2, and more

Yes, all games on ex88 use certified Random Number Generator (RNG) technology. This means every outcome is completely random and never predetermined. Our game providers are internationally licensed and undergo regular third-party audits.

Absolutely. ex88's Sports section offers live in-play betting so you can place bets in real time while matches are ongoing. Odds update every moment, letting you analyze the game and make smart bets. Dozens of live events are available simultaneously, including cricket, football, and tennis.

Yes, ex88 is fully mobile-optimized. All games run smoothly on both Android and iOS devices. You can access the full site through your mobile browser without downloading a separate app. Live Casino, slots, Sports — everything delivers the same seamless experience on mobile.

Bet limits vary by game. Most slot games start from a minimum bet of BDT 1. Live Casino tables each have their own limits. VIP members get access to high-limit tables. Check the game lobby for the specific limits of each game.

Completely safe. ex88 uses 256-bit SSL encryption. Your personal data is never sold or shared with third parties. We only store information to improve our services, in line with our privacy policy. To learn more, Privacy Policy Read.

Yes, ex88 supports 2FA. Go to your profile settings and enable 2FA under the "Security" section. You will receive an OTP on your mobile each time you log in. This significantly increases your account security — especially recommended if you have a large balance.

If you suspect unauthorized access, change your password immediately and log out of all active sessions. Then notify our support team via live chat. We will review your account right away and, if necessary, place a temporary hold while we investigate. Acting quickly is the most important thing.

Yes, ex88 operates under an international gaming license. Our operations are transparent and regularly verified through independent audits. You can find the license details in the website footer.

Start by clearing your browser cache and cookies. Then reload the page in Chrome or Firefox. Check your internet connection — use 4G/5G on mobile data. If the problem persists, update your browser or try Incognito mode. Still not working? Contact support.

If you get disconnected, your game state is saved on the server. Just log back in and go to the game lobby — you can resume right where you left off. In most cases the game restarts from the exact point it stopped. If you notice any balance discrepancy, contact support immediately and we will review the logs.

Recommended for the best experience:

• Browser: Google Chrome (latest version) or Mozilla Firefox
• Mobile: Android 8+ or iOS 13+ device
• Internet: Minimum 5 Mbps speed; 10 Mbps recommended for live games
• Outdated Browser Avoid (IE, older Safari)

Using a VPN may violate ex88's terms of use and could result in account suspension. It can also cause issues during payment processing and identity verification. We recommend accessing the site through a standard browser with a regular internet connection.